Information we collect
When you use Severus, we collect the information you give us when you create an account (name, email, work phone), the approval and request data your workspace produces, and a small amount of operational telemetry — request paths, response codes, and error fingerprints — used to improve service reliability.
How we use it
- To run the product features your workspace has subscribed to.
- To send transactional notifications about approvals, disbursements, and account events.
- To investigate operational issues and security incidents.
- For aggregate analytics (no personally identifiable data leaves the workspace boundary in this case).
Sharing
We do not sell personal information. We share data only with sub-processors necessary to operate the product — payment partners (e.g. ZainPay) for disbursement, email delivery partners for transactional mail, infrastructure providers for hosting. A current list is available on request.
Your controls
- Access — read every record about you from /settings/account.
- Correction — edit your profile in /settings/account and your workspace in /settings/workspace.
- Deletion — request account deletion via privacy@severus.ng. Pending approvals are reassigned and audit retention is honoured.
- Portability — workspace owners can export request and audit data via support@severus.ng.
Retention
Account data is retained for the life of your subscription plus 30 days. Audit log data is retained for seven years to meet Nigerian financial-services compliance expectations.
Contact
For privacy questions, email privacy@severus.ng. For formal requests, please include your workspace name and the specific surfaces involved.